This agreement applies to any and all Infusionsoft Campaigns, Saved Searches, Dashboard Widgets, Custom Fields, Tags, Tag Categories, Action Sets, Email Templates, and any other related content created by Revenue Conduit in your Infusionsoft account as part of your Revenue Conduit merchant subscription.
Service Level Agreement - Revenue Conduit Infusionsoft Marketing System
Revenue Conduit support exists to answer questions and solve issues regarding order data that gets synced between your store and Infusionsoft. We also provide documentation and support if you’re having trouble utilizing our software features that you find in our Admin interface.
Using standard Infusionsoft functionality, we've provided a full marketing system in Infusionsoft that you can leverage to grow your store, and we provide training videos, knowledge-base articles, and campaign documentation so that you can successfully launch these campaigns. We’ve documented all sections of these campaigns that integrate into Revenue Conduit so that you can understand how Revenue Conduit and Infusionsoft work together.
We do not support the implementation or troubleshooting of our Infusionsoft marketing system outside of our knowledge-base articles, videos, and campaign documentation. We’ve documented our features so that you can be educated on the options and data that Revenue Conduit can sync to Infusionsoft, and everything else in these campaigns and dashboards are built off of standard Infusionsoft functionality so that you can reach out to Infusionsoft support for help. If you need additional help in understanding, troubleshooting, or implementing the Infusionsoft marketing system we’ve built for you, we offer consulting packages to get you fully implemented and grow your revenue.
We believe in your success as an Infusionsoft customer. We give you these campaigns and dashboards as a starting point based on our experience from dozens of consulting projects. Infusionsoft is an incredibly powerful marketing automation platform, and you can use the campaigns we’ve built for you along with our video and documentation content to save you hundreds of hours and quickly implement the ecommerce best practices that will help you grow your store.
Infusionsoft/Revenue Conduit Training Resources
Get familiar with Infusionsoft’s basic functionality in order to launch the Campaign Frameworks and Dashboards that Revenue Conduit has built for you. Learn what you need to know about Infusionsoft so that our New Lead and New Customer campaign frameworks can start growing your business within the first 60 days:
- Here's Infusionsoft's virtual academy: http://help.infusionsoft.com/academy
- Here's a link to watch our 2 hour-long videos on the New Lead and New Customer campaigns we started for you (The 10/3/14 webinar is on the New Customer Welcome campaign, which automates your 2nd sale and the 9/5/14 webinar is on the New Lead Capture campaign, which automates your first sale): http://help.revenueconduit.com/webinars
- Here is Infusionsoft's user guide for searching topical questions: http://help.infusionsoft.com/
- Here is Infusionsoft's phone number for answering dashboard, campaign builder, and email setup questions: 1-866-0004, Extension 2
- Here is Revenue Conduit's support info for addressing issues in connecting Infusionsoft into your store, as well as any issues in your Revenue Conduit interface: firstname.lastname@example.org
- And here is Revenue Conduit's knowledge base for answering specific feature questions (please let us know if we need to improve any documentation!): http://support.revenueconduit.com/hc/en-us
Those are the bulks of the resources you'll need. Please let us know if you have any other questions in order to start building your success with Infusionsoft and Revenue Conduit. We also offer consulting packages if you need a more hands-on approach, so let us know!